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Network and internet connection problems  XML
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Joined: 23/06/2018 08:41:03
Messages: 7


I carefully followed the instructions and connected a 2wire modem/router to Ooma Modem port and Ooma Home to my PC1. Everything worked except I had problems accessing my 2wire setup pages from my PC1. I have another PC (PC2) connected to another port on the 2wire and a laptop that connects via the WiFi. PC2 and the laptop had no connectivity issues. So I decided I did not need to access the Ooma setup and moved my PC1 connection directly to the 2wire. After I did this I found that I had some internet connection problems where my internet connection to PC1 was intermittant. A download would download for about 5 seconds and stop for about a minute over and over. When I unplugged the Ooma power the download would continue uninterrupted. So I reconnected PC1 to the Ooma home port and I still have internet connection problems and I still have problems with the 2wire pages not coming up. When I first connected the Ooma I could see the Ooma listed on my 2wire Home Network with some note about DMZ. Now I see one connection listed as just an IP address with no DMZ note and there is no connection for my PC1. I don't really understand networks and I've been reading lots of posts here. But I don't understand why it looks like my Ooma and PC1 are fighting over the same IP address. That would also explain my internet connectivity issues with PC1. I have no idea how to fix this or why this has happened. I have rebooted all devices many times in the order stated in the manual. The internet connectivity issues occur with no Ooma calls. Any help will be greatly appreciated.

Please help

I didn't find the right solution from the internet.

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Thank you


Joined: 29/11/2018 05:57:33
Messages: 3
Location: Australia

Thanks for asking this I was also looking for the same. Keep posting and help people like me.
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Joined: 27/06/2018 08:04:36
Messages: 2

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Joined: 20/02/2019 10:19:12
Messages: 2

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This message was edited 1 time. Last update was at 20/02/2019 10:24:27


Joined: 31/01/2019 11:02:30
Messages: 6
Location: Dubai

You should go to the router settings.

Go to Wifi settings

Clear the check mark from "Enable Auto Channel Scan"
select channel 1 or 6 or 11. Don't select auto scan

Channel width 20MHz

WPA Mode: WPA2 only

Cipher type: AES

I hope this will help solve your issue.

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Joined: 10/03/2019 14:44:40
Messages: 1

Thanks for asking this I was also looking for the same
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Joined: 29/06/2019 12:54:59
Messages: 3
Location: london

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Joined: 10/09/2019 02:57:18
Messages: 1

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This message was edited 1 time. Last update was at 10/09/2019 22:14:23


Joined: 21/09/2019 14:23:20
Messages: 5

Thank you so much for the information. i appreciate it very much. Very good post.

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